The embarkation time, unless otherwise modified in writing, is one hour before the expected time of departure of the ship for passengers with accompanying vehicles, while it is 30 minutes for passengers without accompanying vehicles.
Failure to comply with the aforementioned timetable shall result in the cancellation of the booking and the right to a refund, even partial, of the price paid. Children under the age of 18 up to 12 years of age can also travel unaccompanied, under the responsibility of persons exercising parental authority, whilst those under 12 years must travel accompanied by adult passengers and be kept under the surveillance of the parents and/or guardians.
All passengers must be provided with a valid identification document (including children and infants), otherwise embarking will be refused. Self-certifications and Complaints of Loss will not be considered valid according to the regulations in force. Passengers who are not present at the time of embarking, or who do not embark on the ship expected and indicated on the booking or on the ticket, are not guaranteed the possibility of embarking, with there being no refund, even partial, nor compensation. Drivers of vehicles will be called for embarkation in the order determined by the Captain of the ship and/or their auxiliaries and officers.
The embarking operations for vehicles, including their placement in the assigned spot on board, the disembarking operations and the possible transfer of the vehicle from the parking place to the ship and/or the transfer of the vehicle from the ship to the parking place, are always to be carried out by the passenger at their exclusive care, risk and responsibility and upon completion of the embarking operations.
For the sake of their own safety, passengers are required to comply with the security provisions provided by means of signposts, audio messages, as well as what is directly communicated by the onboard personnel.
It is compulsory for the driver of the onboard vehicles, upon completion of the embarkation operations, to: engage a low gear and activate the parking brake, remove the keys from the ignition and turn off all electrical devices, turn off the alarm system, make sure that the car doors and baggage compartment are properly closed, so as to not to lead to the loss of any baggage and/or personal belongings within the vehicle.
It is mandatory to declare at the time of purchasing the ticket or to the Captain, or at the latest before embarkation, the transport of vehicles fuelled with GPL/methane or other gases.
It is mandatory to use for maritime transport, for the uniqueness of said transport, efficient vehicles throughout, especially with regard to the braking, rolling, suspension and, where provided, hoisting and height not exceeding 4.20 m from the ground.
Regarding the transport of commercial vehicles, the booking, the issuance of the transport document and the payment of the price do not constitute a commitment by the Company that the ship is ready to receive the vehicles and/or the containers or that the vehicles or containers have effectively embarked. Effectuating the embarkation depends on the Company's requirements and safety on board, and any other reason that may prevent embarkation. In the event that embarking does not take place due to the Company, the Company is only required to return the freight charge or part thereof, and is not required to pay for any expenses or damages of any kind. The state in which the vehicle is left must comply with the procedures laid out by the Maritime Authority.
Onboard electricity supply
The transport of refrigerated vehicles is subject to the regulations of the RINA (Italian Naval Registry), as well as to the regulatory rules issued by the relevant authority, being norms prohibiting the onboard use of the energy sources of the vehicles themselves.
At the request of the Consignor, the Company, formulated at the time of booking and depending on the availability of power outlets, may be allowed to connect to the onboard electrical circuit (alternating current of 220 Volt 50 periods), always provided that the vehicles are equipped with the special flameproof coupling approved by the competent authorities.
In the case of onboard electrical power supply, any possible interruption to the supply of such energy by the ship for any reason or cause, with no exclusion or exception, or changes in voltage shall not result in the liability of the Captain and, for this, of the Company, with the passenger acknowledging that connection with the onboard supply is at their own risk and, under their responsibility, also with regards to third parties.
The connection is allowed at the risk and responsibility of the Consignor, also with regards to the ship and to third parties, excluding any liability of the Company and/or ship, for any power failure or interruption, voltage surges and any other fault and breakdown in generation and distribution of electric power by the ship, from any cause generated and/or produced.
The power supply may also be interrupted or suspended by the Captain in the event that the engine of the refrigerated vehicle does not prove, in the opinion of the Captain, to be functioning properly and does not provide suitable safety guarantees for the cargo and ship.