PRM Procedures

The Society Caronte & Tourist has always paid special attention to the needs of disabled and reduced mobility passengers, and has equipped itself to allow them, while in transit through its terminals and on board its vessels, to access services on equal terms with other passengers, ensuring a journey in total safety.

According to the Article 11 of UE Regulation No. 1177/2010, the assistance request must be transmitted to the Company at least 48 hours before the desired departure, specifying one’s needs regarding the accommodation, the seating, the required services or the need of medical equipment.

In case of need to transport medical equipment, it is recommended to contact our Help Desk at +39.090.57.37 or writing to servizioclienti@siremar.it before the ticket purchase or at least 48 hours before the desired departure.

As specified by the Regulation 10/SM, the seats dedicated to PMR are proportionate to the total number of transportable passengers:

If the carrier is not informed about one’s needs, the seats and the parking lots designated for PMR may be occupied by other passengers.

At the terminals and on board the ship during boarding and disembarkation, properly trained operators will be available to assist passengers with reduced mobility (PMR) in all stages of transportation, from the ticket purchase to the disembarkation, as well as during their stay in the terminal, providing support for:

Blind passengers can be accompanied by a person who can travel for free.

On ships providing long-distance overnight service, equipped cabins are available and can be booked at least 48h before the desired departure through the Customer Care or at the departure port ticket offices, showing a copy of the documentation certifying the disability in order to promptly obtain the requested accomodation, if still available.

It is possible to park cars, displaying a disability card, in the designated spaces along the piers where such facilities have been provided.

On board the ships Isola di Stromboli and Isola di Vulcano, the parking and securing spaces for wheelchairs on deck no. 4 are intended exclusively for the wheelchairs without the presence of individuals during navigation; PMR, who have difficulty walking must be accompanied by the onboard staff and placed in the designated seating area provided for them.