FAQ

Departures from Messina to Salerno occur at night. Therefore, the departure date always matches the arrival date except for Sunday evening crossing. If you depart at 2:30 AM on Tuesday, you will arrive on Tuesday morning.

The C&T fleet includes vessels designed for both passenger and freight transport, capable of reaching speeds of up to 26 knots. Ships are equipped with comfortable cabins with private bathrooms, lounges with numbered reclining seats, bars, self-service restaurants, satellite TV lounges, satellite mobile signal coverage, roaming internet access, children’s play areas, and facilities for passengers with reduced mobility.

For more details, visit: Onboard Services Messina-Salerno.

Yes, all cabins have private bathrooms. The vessels also include cabins specially equipped for passengers with reduced mobility.

All ships on the Messina-Salerno route feature a self-service restaurant.

In accordance with health regulations, pets must remain in designated pet areas onboard. They are strictly prohibited from entering passenger lounges. If you’re traveling in a cabin and book the optional Pet Cabin service, your pet may stay with you in the cabin.

Yes, pregnant women are allowed to travel on the Messina-Salerno route.
However, please note that while the crew is trained in first aid, not all crossings have medical personnel onboard. During the voyage, the vessel may be up to 5 hours away from the nearest land-based facility.
In case of emergency, disembarkation for medical care can be arranged, and air ambulance services may be requested; however, such procedures may involve several hours of waiting.

If you haven’t received your waybill, please contact us at +39.090.57.37 or email servizioclienti@carontetourist.it. Our Customer Service team will provide immediate assistance.

Passengers who fail to check in within the time limits set in the General Terms and Conditions of Transport are not entitled to a refund.

Waybills cannot be modified. In case of an error, the waybill must be canceled and refunded, and a new one must be purchased.

Invoices for freight shipments are issued in bulk. You will receive the invoice for your Messina-Salerno waybills within the first ten days of the month following your purchase. To ensure proper invoicing, it is essential to provide the correct VAT number at the time of purchase.

Yes, it is possible to ship a commercial vehicle without the driver on the Messina-Salerno route. During booking, you must provide the name and contact information of both the person delivering and the person collecting the vehicle.

• For Messina-Salerno trips, due to high commercial traffic, payment must be made by phone to guarantee your booking.
• For Salerno-Messina trips, you may pay your waybill at the port ticket office on the day of departure.