In this case, a waybill will be issued, but it is not valid for boarding. To board, passengers must check in at least two hours before departure at the port ticket office.
Boarding Procedure
Purchases Paid by Phone via C&T Customer Service
Purchases Made at the Port Ticket Office
The ticket issued is valid for boarding. Upon purchase, the passenger immediately receives a boarding pass.
Boarding Procedure
Once in possession of your boarding pass, proceed to the embarkation area for inspection by the onboard staff.
Your boarding pass will be scanned with a handheld reader to confirm that all passengers and vehicles have boarded the vessel.
The staff will not collect your boarding pass or any printed copies of your ticket, except in extraordinary cases as provided by the Company.
Important Notice
If you purchased a ticket using any type of discounted fare (e.g. residents of minor islands, members of affiliated organizations, etc.), you must present a valid ID during both check-in and boarding procedures.
Definitions
Waybill
The waybill is a travel document that passengers receive via email after purchasing a journey on a C&T Group route.
Boarding Pass
The boarding pass is the document issued to passengers at the ticket office after completing check-in.
Check-in
Check-in is the process carried out at the port ticket office, during which the boarding pass is issued to the passenger upon presentation of the waybill or the corresponding booking code printed on the front of the ticket.
Boarding
Boarding is carried out by the onboard staff and allows passengers to board the vessel. This step also initiates the creation of the ship’s travel documentation.
