My trip was subject to schedule changes during navigation

If you choose to wait for the next available departure, you are entitled to receive snacks, meals, or beverages in reasonable proportion to the waiting time, provided such services are available and can be reasonably supplied.

Should you independently purchase these items, you may request reimbursement by submitting the relevant receipts, which will be reviewed by our Customer Service team.

If the change requires one or more overnight stays, you are entitled to reimbursement of accommodation costs up to a maximum of €80 per passenger, per night, for a maximum of 3 nights (this reimbursement is authorized only if the delay is attributable to the Company).

Should you require assistance in arranging emergency accommodation, our Customer Service team is fully available to support you.

If, due to the schedule change, you incurred unexpected expenses and/or were unable to use pre-booked services, you must provide appropriate supporting documentation and submit a refund request to the Company. The Company will assess the validity of the claim and the supporting documents.

In case you are a passenger with reduced mobility, traveling with children or vulnerable persons, please do not hesitate to communicate any special needs to the ticket office or by contacting Customer Service at +39.090.57.37. Our staff will make every effort to provide you with the necessary assistance.