My trip was subject to schedule changes during navigation

If the change of plans requires you to consume meals, snacks, or beverages in reasonable amounts relative to the waiting time, the Company will provide these, subject to availability and feasibility.

If you independently purchase these items, you may request reimbursement by submitting the relevant receipts, which will be reviewed by our Customer Service.

If the change requires an overnight stay or more, you are entitled to accommodation reimbursement up to a maximum of €80 per passenger, per night, for a maximum of 3 nights. (This reimbursement applies only if the delay is attributable to the Company).

If you need assistance organizing emergency accommodation, our Customer Service team is at your full disposal.

If, due to the change of plans, you have incurred unforeseen expenses and/or have been unable to use booked services, you must provide appropriate receipts and submit a refund request to the Company, which will assess the validity of the claim and supporting documents.

If you are a passenger with reduced mobility, traveling with children, or vulnerable persons, please do not hesitate to communicate any special needs to the ticket office or by contacting Customer Service on +39.090.57.37. Our staff will make every effort to assist you.