In the event of a departure delay, the carrier is obligated to inform you within 30 minutes of the scheduled departure time through SMS, email, phone contact, and/or at the ticket office. If the delay is less than 90 minutes, the carrier is not required to provide snacks, beverages, or offer alternatives such as a refund or rebooking on another service.
My departure is experiencing or has experienced a delay less than 90 minutes
If you are a passenger with reduced mobility, traveling with children, or accompanying vulnerable individuals, please do not hesitate to inform our staff or our customer service by phone +39.090.57.37, of any specific needs. They are committed to providing the necessary support to ensure your comfort and safety.
